Refund Policy

Refund Policy

Our published operating standard makes the position clear: if an item arrives damaged, defective, incomplete, or different from what was ordered, contact our customer-care team promptly so we can provide a free replacement, exchange, or refund as appropriate.

YETI describes its published operating standard in these terms: after we receive and inspect the return, we will notify you whether the refund is approved. Customers relying on this published operating standard should understand that approved refunds are issued to the original payment method within 5–10 business days. The applicable published operating standard is as follows: your bank or card issuer may require additional time to post the credit.

Customers relying on this published operating standard should understand that for return or exchange assistance, contact Support@backpackcoolers.shop or 380-763-8087.

The applicable published operating standard is as follows: customers receive access to a 30-day no-reason return and exchange policy. On this point, the published operating standard confirms that shoppers may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

On this point, the published operating standard confirms that to begin a return or exchange, contact our customer-care team at Support@backpackcoolers.shop before sending the item. For a precise account of our process, once the request is approved, YETI will provide a prepaid return shipping label or an equivalent free return arrangement. For purposes of this published operating standard, the store pays the return shipping cost for approved no-reason returns and exchanges and for quality-related returns involving damaged, defective, incomplete, or incorrect goods. Within YETI's published operating standard, unless we provide a different authorized destination, the return address is 3423 McGinn Dr, Grove City, Ohio, 43123, United States. Our published operating standard makes the position clear: items sent without prior authorization may not be accepted.

For a precise account of our process, please return the item safely with its included components and original packaging when reasonably possible. For purposes of this published operating standard, purchasers can inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. Within YETI's published operating standard, these conditions do not limit any non-waivable consumer rights.

For purposes of this published operating standard, custom or personalized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods cannot be returned unless they are defective or applicable law requires otherwise.

Verified Business Information
For a precise account of our process, this published operating standard is issued for YETI, operated by YETI.
Write to us at: 3423 McGinn Dr, Grove City, Ohio, 43123, United States
Email our team: Support@backpackcoolers.shop
Call our team: 380-763-8087
Customer support is available Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)